Returns & Exchanges at Steve Madden Top
We want you to love your purchase, but if you are not completely satisfied, we accept returns of unworn and unwashed items within 30 days of delivery. All items must be returned in their original packaging with tags attached to be eligible for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original shoe box or packaging and include the printed return authorization slip inside the parcel.
Attach the Label
Download and print the prepaid shipping label from our portal, then affix it firmly to the outside of your package over any old labels.
Drop Off & Track
Drop your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing