Frequently Asked Questions
Everything you need to know about shopping with Steve Madden Top.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return policy on all unworn items in their original packaging. Returns are easy and can be initiated through our online returns portal.
How do I determine the correct shoe size?
Our footwear generally runs true to size. We recommend checking our detailed Size Guide located on each product page for specific measurements and fit tips.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.
Are your products covered by a warranty?
Yes, Steve Madden Top products are covered against manufacturing defects for up to 90 days from the date of purchase with a valid receipt.
Can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number to monitor your delivery status in real-time.